Refund and return policy

When we replace or refund

• The bottle arrived broken or leaking.
• You received the wrong product.
• The product arrived damaged.

How to ask

Email info@loralaioliveoils.com within 48 hours of delivery with your order number, a clear photo of the product and a short explanation. After we review it, we send a replacement or give you a refund.

When we cannot accept a return

• The bottle has been opened or the oil has been used.
• The damage happened after delivery.

Refund timing

Refunds are paid back the same way you paid and can take 5 to 10 working days.